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Acquisition

Marketing

What it costs to win an account, where the spend goes, and how long the account takes to repay it — the one block of the metric reference that needed a source system the sales fact does not contain.

Entity-level acquisition performance. Operational filters do not apply - a campaign has no protein or region dimension.

All figures on this page are synthetic. Northgate Retail Group is a fictional retail group; the data is generated by seed/ and no real company's results are shown.

FY2025campaign (channel) / month
Customer acquisition cost$17,667Total marketing and sales spend / New customersMarketing spend plus an 18% acquisition share of selling compensation
Cost per lead$579Total marketing spend / New leadsMarketing spend only
CLV:CAC1.09×CLV / CAC12-month discounted gross-profit CLV, read from the Customers pageFirst-year basis, not the lifetime basis the 3:1 benchmark assumes
CAC payback11.0 moCAC / (Annual customer value / 12)12-month discounted gross-profit CLV, read from the Customers page
ROMI-2,009.5%(Sales growth - Marketing cost) / Marketing investment * 100Credits all company sales movement to marketing, as writtenRevenue fell this year for reasons campaigns do not drive
On the ROMI figure. The formula credits marketing with every dollar of company sales movement. Revenue moved -$1,448,369 year on year for reasons the campaign layer does not drive, so the measure reads sharply negative. The acquisition metrics above describe campaign performance; this one describes the company.

Spend against accounts won

Total acquisition spend each month, with the accounts it won and the resulting CAC.

Monthly acquisition spend, accounts won and cost per acquisition

11 accounts won across the year, at a monthly CAC between $0 and $16,348.

Acquisition funnel

Leads, the share that qualified, and the accounts that closed.

Leads, qualified leads and accounts won

29.8% of leads qualify and 28.2% of those close — 8.4% of all leads become accounts.

Where the spend goes

Marketing spend by channel for the fiscal year shown.

Marketing spend by channel

Field sales prospecting takes 31.6% of marketing spend.

Channel performance

Cost per win is marketing spend only — the selling-compensation share is a company-level split with no channel attribution behind it.

ChannelSpendLeadsQualifiedWonCPLCost per win
Field sales prospecting$23,97028154$856$5,993
Trade shows & industry events$17,2491200$1,437
Referral & partner program$10,62323124$462$2,656
Email & CRM nurture$9,31240123$233$3,104
Trade press & print$8,3211100$756
Search & trade directories$6,3751700$375

Monthly detail

Channel mix, lead counts and campaign attribution are modelled. Spend and new-customer counts are read from the finance layer and the sales fact.

MonthMarketing spendAcquisition sellingTotalLeadsQualifiedWonCAC
Oct 2024$5,889$8,942$14,8311031$14,831
Nov 2024$7,001$10,544$17,5451230
Dec 2024$7,174$12,311$19,4851330
Jan 2025$7,114$10,723$17,8371230
Feb 2025$6,027$8,730$14,7581031$14,758
Mar 2025$6,294$9,469$15,7631130
Apr 2025$6,921$9,925$16,8461142$8,423
May 2025$4,887$9,128$14,014931$14,014
Jun 2025$4,575$9,621$14,196832$7,098
Jul 2025$7,016$9,332$16,3481241$16,348
Aug 2025$7,273$10,142$17,4151340
Sep 2025$5,681$9,617$15,2971033$5,099

Month of each customer's first order in the sales fact Campaign spend sums to the Marketing operating-expense line in cache/finance FY2024 is the dataset's opening book: 504 of 620 customers place a first order in the first month and the eleven months after it record almost none. CAC against an opening book is meaningless, so the marketing layer starts at FY2025.